Our Mission

Collier Area Paratransit (CAP) is committed to providing safe, accessible, and courteous transportation services to the community members.

Collier County Public Transit & Neighborhood Enhancement (PTNE) Division administers the Collier Area Paratransit system for Collier County. The County is the designated Community Transportation Coordinator (CTC) under Florida Statute F.S. 427. As the CTC, the PTNE Division administers the coordination of transportation services for the disabled and economically disadvantaged. Funding for these transportation services comes from a variety of sources including the State Commission for the Transportation Disadvantaged, Americans with Disabilities Act Federal grant, local county funding and other State grants. Medicaid transportation is not provided by the County Paratransit system.


The majority of trips are provided to passengers traveling to medical appointments, nutrition sites, and work. Use of the Collier Area Paratransit system requires pre-certification. To learn more about the eligibility requirements of the system click here. Individuals who are interested in using the paratransit service must apply through a written application that can be found below.

Paratransit Applicationapplication_e    Paratransit Applicationapplication_s 
For more information about the system and its rules click on the User Guide link below.

rider Guide E


rider Guide S

The Rider Guide is also available as an audio file. Click the Audio Guide icon below.
 Audio Guide Big

Local Coordinating Board

 The Local Coordinating Board (LCB) has established by the Board of County Commissioners to identify local transportation service needs and provide information, advice, and direction on the coordination of services to be provided to the transportation disadvantaged. The LCB also reviews the amount and quality of service being provided to the County's transportation disadvantaged population. The Collier LCB meets on a quarterly basis and holds at least one public hearing a year. For information on the next LCB Committee Meeting visit the Collier Metropolitan Planning Organization (MPO) website here.

Need More Information?

IF YOU HAVE ANY QUESTIONS, COMPLIMENTS, CONCERNS or questions regarding the system, please contact the Collier Area Paratransit Office at 252-7272 or Click Here for the online contact form.

IF YOU HAVE ANY QUESTIONS, COMPLIMENTS, CONCERNS, or questions regarding connecting rotes or any route information, please contact the CAT Office  at 252-7777, or Click Here for the online contact form.


View Collier Area Transit's Complaint Resolution Policy.

To contact the Public Transit & Neighborhood Enhancement (PTNE) Division please call 252-5840.

For information and reservations for the hearing impaired please contact the Florida Relay for ASCII callers at 1(800) 955-1339.


Alternative Service

Collier Area Paratransit is not the Medicaid Transportation Provider for Collier County. Medicaid clients must receive their Medicaid transportation through MTM, Inc. at 1-844-239-5974. MTM, Inc. is contracted with the Agency for Health Care Administration (AHCA) to coordinate Non-emergency Medical Transportation (NEMT) services for individuals enrolled in fee-for-service Medicaid.

For general information, complaints or problems that are not resolved to your satisfaction, you may contact the AHCA Area Field Office at 1-800-226-6735 or;

2295 Victoria Avenue, Room 309
Fort Myers, FL 33901
Fax (239) 338-2642