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Use Paratransit 

Eligibility / Reservations / Fares / Boarding

 

Eligibility

Individuals interested in using the Collier Area Paratransit (CAP) System must be screened for eligibility and will require documentation from a medical professional. A face-to-face interview with CAP staff is required in order to determine if the disability actually prevents the rider from using the Fixed Route bus system.

ADA Rider Eligibility Requirements:
The passenger's origin and destination must be within a 3/4-mile corridor of one of CAT Fixed Route bus system. ADA Service operates on the same days and times as the closest bus route to your trip.

There are three categories under which a person can be eligible for ADA paratransit service:

Category 1 - Eligibility includes those persons who, because of their disability, cannot independently use a regular, accessible bus.

Category 2 - Eligibility is based on the accessibility of vehicles and terminals/stops (i.e., a person is able to use the regular bus, but it is not accessible).

Category 3 - Eligibility pertains to situations in which a person cannot travel independently to or from a bus stop.

A person can be given "conditional" eligibility for ADA paratransit service if they are able to use the bus under certain conditions, but not others. In those situations, eligibility will be determined according to a particular set of circumstances or conditions which pertain to a person's disability.

Passengers who require the assistance of a Personal Care Attendant must have this approved at the time of the eligibility review.

If you are approved for ADA service, you will receive an approval letter after which will also include your require fare to use the system. Visitors who are unable to utilize fixed route service may be eligible to utilize paratransit services, for more information please contact our Customer Service Department at 239-252-7272.

Transportation Disadvantaged (TD) Rider Eligibility Requirements:
The passenger's origin and destination must be located outside the 3/4-mile ADA corridor. AS part of the application process, proof of income for all residents of their household must be provided. TD Service operates Monday through Friday, as early as 4:00 a.m. to 6:00 p.m. Saturdays and Sundays service are reserved for medical trips only.

There are three categories under which a person can be eligible for TD paratransit service. These include individuals who are unable to transport themselves or purchase transportation because of:
1. a mental or physical disability, or
2. income status, or
3. age

For additional information and to begin the application process, please call the CAP Office at 239-252-7272 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday.

Reservations

Eligible riders may schedule a trip on the Paratransit system by calling the CAP Office at 239-252-7272, Monday through Friday, 8:00 a.m. until 5:00 p.m. If calling after hours, on the weekend and/or on a holiday, please follow voice mail instructions and leave your name and trip information on the voice mail. Someone will return your call to confirm your reservation.

Passengers approved for Paratransit service are required to book their reservation no later than the day before the requested trip, or up to two weeks in advance. Same day service is not available. It is permissible under ADA regulations for reservations staff to negotiate the requested pick-up time within a one-hour window before or after the passenger’s requested pick-up time. For TD trips, due to the size of the County, the pick-up time may be within a two-hour window before or after the passenger’s requested pick-up time.

When you call to schedule a trip, please be ready to provide:
• Your name and date of trip
• The time you want to be at your appointment and your return trip pick-up time
• Your pick-up address and telephone number
• Destination name, address, and telephone number
• Whether you use a wheelchair or other mobility device
• Whether a personal care attendant (as indicated during the eligibility process) or guest will be riding with you, along with their name(s)
• The specific door, entrance or waiting area at which you wish to be picked up and dropped off
• Whether the customer has a service animal
• Whether there are any other special considerations for travel.

Each trip is limited to one destination. Brief stops at locations before the scheduled destination will not be allowed. If multiple destinations are needed, each section of the trip must be scheduled separately. A separate fare is required for each destination.

Fares


ADA Trips:

The fare for this service is $3.00 for a one-way trip. A reduced fare of $1.00 may apply if certain household income guidelines are met. Household income information is not required for eligibility of the program. This program does allow/transport a single guest or Personal Care Attendants (PCA).

A PCA is defined as an individual who is medically necessary to aid an ADA passenger. A passenger must be pre-approved to take a PCA. PCA’s do not have to pay a fare to ride. Guests are required to pay the same fare.

TD Trips:
The fare for TD trips is based on an income scale and varies from $1.00, $3.00, $4.00, $5.00, or $7.00 per one-way trip. This program does not allow/transport guests.

Fares must be paid upon entry of the bus.

Each trip requires a fare which is determined at the time of application approval. 

Options for paying fares included:

  • Payment of exact change on each ride. 
  • Payment of exact change for both legs of the trips on their first ride. 
  • Purchase tickets for the value of the required fare, in advance, and provide the value of the fare in tickets to the driver. 
Ticket may be purchased at the following:
On the Bus from the Operator
  • On the bus from the operator
  • Collier Area Transit Paratransit Customer Service Office (8300 Radio Road)
  • Collier Area Transit Intermodal Station at the Government Center (3355 East Tamami Trail)

Boarding


Passengers are required to be ready up to one (1) hour before their drop-off (appointment) time. For longer, cross-county trips, you may be required to be ready up to two (2) hours before your trip. For the return trip, the driver may arrive up to fifteen (15) minutes after your requested return pick-up time.

Collier Area Paratransit (CAP) is door-to-door transportation. If a passenger lives in an apartment building, adult care living facility, nursing home, or similar place that has a common lobby, the passenger is required to meet the driver in the lobby. The passengers are to be fully dressed and ready to board the vehicle. Drivers are not allowed to assist passengers in dressing. Drivers are not allowed to lift, carry or load passengers into their mobility devices (i.e., wheelchair, scooter, etc.). Passengers may board the vehicle either via lift, ramp or doorway. Drivers will assist riders when entering and leaving the vehicle. This includes offering a steady arm when walking, assisting in bringing the rider’s wheelchair or other mobility devices to and from the main door, or if requested, assisting with unlocking and/or opening a main entrance door of the building or residence. Drivers are not allowed to enter residences.

If the destination is in an office complex, hospital or has a common lobby, drivers will leave the passenger in the lobby. 

CAP drivers are required to announce themselves and wait for passengers five (5) minutes after their scheduled pick-up time. If a passenger is not ready, the driver will then call dispatch to request permission to mark the trip as a no-show. If the trip is beginning at a residence, dispatch should then try to call the passenger. If the trip is beginning at a place other than a residence, the driver will have the passenger paged or attempt to locate the passenger. A no-show notice will be mailed to the passenger.