Utility Billing & Customer Service

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Important Message 

Collier County Utility Billing is closing our walk-in payment counter operations as of March 19, 2020 for the health and well-being of our customers and employees in accordance with CDC guidelines. 

Our Customer Service, Billing & Accounting Teams will continue working Monday through Friday 8:00 a.m. to 5:00 p.m.  These teams can help you with customer questions, billing, collections and adjustments.   

We are asking customers to interact with us via:


TELEPHONE (239) 252-2380

FAX (239) 252-6699


DROP BOX payment locations

Utility Billing and Customer Service
4420 Mercantile Avenue, Naples, FL 34104

Utility Billing and Customer Service (Golden Gate)
11985 Collier Blvd., Suite 7, Naples, FL 34116

We have also suspended water/sewer service disconnects for the next 45 days effective March 16, 2020. 

We will work with individual customers who may require deferred payment plans due to financial hardships resulting from the coronavirus pandemic via email or telephone.  


Tell Us How We Are Doing

Solid Waste and Recycling Holiday Collection Schedule Information

Pay one or multiple accounts

Payment Options

     Time to update the contact information on your account.

Contact Information


Did you know that you can access your account online?

If you are an existing customer register online at


 Eliminate paper bills from your mailbox and sign up for eBill.  

               Review your billing and payment history.

                 Manage payment methods


Regular hours for Customer Service phone lines are Monday thru Friday 8:00 A.M. - 5:00 P.M. at (239) 252-2380

The mission of Utility Billing and Customer Service
To resolve customers’ service requests, inquiries, and issues in an efficient and timely manner.

Utility Billing and Customer Service

(239) 252-2380
Fax (239) 252-6699

4420 Mercantile Avenue, Naples, FL 34104


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