Utility Billing & Customer Service

Press Enter to show all options, press Tab go to next option

Important Message 

Collier County Utility Billing is closing our walk-in payment counter operations as of May 28, 2020 for the health and well-being of our customers and employees in accordance with CDC guidelines. 

Our Customer Service, Billing & Accounting Teams will continue working Monday through Friday 8:00 a.m. to 5:00 p.m.  These teams can help you with customer questions, billing, collections and adjustments.   

Please note service interruptions and penalties will resume on Monday June 1, 2020.   If you are experiencing financial hardship, please contact Customer Service immediately at 239-252-2380 to request a payment plan.

We are asking customers to interact with us via:

The Golden Gate office will remain closed due to CDC guidelines.

    We encourage you to continue to use our DROP BOX payment locations:

  • 4420 Mercantile Avenue, Naples, FL 34104
  • 11985 Collier Blvd., Suite 7, Naples, FL 34116

To maintain social distancing, we will limit the number of customers in our Mercantile lobby.  When visiting our lobby please look for the designated symbols to insure social distancing.  

Social Distance Sticker

Tell Us How We Are Doing


Solid Waste and Recycling Holiday Collection Schedule Information

Pay one or multiple accounts

Payment Options

     Time to update the contact information on your account.

Contact Information


Did you know that you can access your account online?

If you are an existing customer register online at


 Eliminate paper bills from your mailbox and sign up for eBill.  

               Review your billing and payment history.

                 Manage payment methods


Regular hours for Customer Service phone lines are Monday thru Friday 8:00 A.M. - 5:00 P.M. at (239) 252-2380

The mission of Utility Billing and Customer Service
To resolve customers’ service requests, inquiries, and issues in an efficient and timely manner.

Utility Billing and Customer Service

(239) 252-2380
Fax (239) 252-6699

4420 Mercantile Avenue, Naples, FL 34104


Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Download Acrobat Reader Flash Player Download Flash Player Windows Media Player Download Windows Media Player Microsoft Silverlight Download Microsoft Silverlight Word Viewer Download Word Viewer Excel Viewer Download Excel Viewer PowerPoint Viewer Download PowerPoint Viewer