Utility Billing and Customer Service (239) 252-2380
Fax (239) 252-6699
Regular hours for Customer Service phone lines are Monday thru Friday 8:00 A.M. - 5:00 P.M. at (239) 252-2380
The mission of Utility Billing and Customer Service
To resolve customers’ service requests, inquiries, and issues in an efficient and timely manner.
|Utility Billing and Customer Service is responsible for:
• billing for all water and sewer services provided to the Collier County Water-Sewer District (CCWSD) customers.
• and written requests for CCWSD water and sewer services, including account payments, and balance inquiries; solid waste trash and recycling collection services; and accounting and estoppels inquiries.
• collecting all operating revenues for the Public Utilities Department, including water, sewer, irrigation quality water, solid waste and recycling, special assessments, (on and off the tax roll), miscellaneous billing, and estoppels services.
• providing education and compliance regarding utilities regulations and standards.
HOLIDAY COLLECTION SCHEDULE - SOLID WASTE AND RECYCLING
|There will be NO collection services of any kind - trash, recycling, bulky items or yard waste - on the following holidays.
Fourth of July
If your regular collection day falls on any of these holidays, collection will be made on your next regularly scheduled collection day; there are no makeup days. Customer Service phone lines are closed on the above holidays.
Regular collection services will occur on all other holidays (for example, Memorial Day, Labor Day, New Years Day, etc.) Customer Service phone lines are open on all other holidays from 8:00 A.M. - 2:00 P.M. at (239) 252-2380.
Regular hours for Customer Service phone lines are Monday thru Friday 8:00 A.M. - 5:00 P.M. at (239) 252-2380, email at firstname.lastname@example.org, or fax at (239) 252-6699.
|Public Utilities Ordinances and Useful Links|
Utility Billing and Customer Service