FREQUENTLY ASKED WATER/SEWER BILLING QUESTIONS
Question1: May I pay my water/sewer bill online?
Yes - You may view and pay bills at this website once you have created an online account access profile . The website provides your current balance and allows you to view and securely pay your latest bill. You can also see your payment and billing history. You must have a user name and password to view and pay bills online. We accept Visa, MasterCard, American Express, and Discover.
Question 2: What are my other payment options?
Automatic Bank Payment
Apply for an automatic bank payment. You may do this in person at our front counter or print the automatic bank payment form, complete, sign, and mail the form to Utility Billing & Customer Service, 4420 Mercantile Ave., Naples, FL 34104. If you are an owner or tenant, click here to download the automatic bank payment authorization form. Property management companies please click here to download the automatic bank payment authorization form for Management Company.
Automatic Credit/Debit Card Payment
This service will allow your monthly water/sewer bill to be automatically charged to your credit/debit card. Each month, you will receive your billing statement; but, instead of writing a check, the amount is automatically charged to your credit/debit card. Once you sign up, you will receive a monthly receipt via email indicating your payment has been received.
Pay by Phone
Pay by phone using your Visa, MasterCard, American Express, or Discover. Please call (239) 252-2380, select Option 1.
Pay in Person
Pay in person at one of the three authorized payment offices:
Utility Billing and Customer Service Office Hours: 8:00am to 5:00pm4420 Mercantile Avenue, Naples, FL 34104
Utility Billing and Customer Service (Golden Gate)Office Hours: 8:30am to 4:30pm
11985 Collier Blvd Suite 7,Naples,FL 34104OR
North Collier Government CenterOffice Hours 9:00am to 6:00pm
2335 Orange Blossom Drive, Naples, FL 34109
Pay through Mail Box
Mail your payment in the return payment envelope provided with your bill to P.O. Box 11809, Naples, FL 34101.
NOTE: The customer is responsible for ensuring that checks are mailed in time to avoid late fee penalties of 5% or a water service shutoff charge. This also applies when customers arrange online payments from their bank - banks send checks to the utility. (Automatic Bank Payments use electronic funds transfer).
Past due bills will cost you money. First offense will cost $55.00. Second offense will cost $83.00 and third and subsequent offense is $110.00 .
Question 3: Is there a fee for paying with my debit/credit card?
Currently, we do not charge a fee for using a debit/credit card.
Question 4: May I receive my water/sewer bill online?
Yes – When you create your online account access profile you will have the option to receive an eBILL. Go to the Billing page and click on the eBILL. Once you have elected to receive an eBILL, you will receive a monthly email notification that your bill is ready for your review.
Question 5: Who do I contact if I have a question about my bill?
Call Utility Billing and Customer Service at (239) 252-2380 and select Option 3 for any information concerning your bill, or email to email@example.com or fax to (239) 252-6699.
Question 6: What happens to a past due account?
Payments for water/sewer bills should be paid by the due date shown on the bill. Payments received after the due date will incur penalty charges. Failure to pay by the due date subjects the water meter to shut off. The outstanding balance shall then be required to be paid for service to be restored, and a lock fee will be applied to the account. If you have provided the utility with a current telephone number you will receive a courtesy call to remind you that your account has an outstanding balance.
It is the property owner’s responsibility to ensure the contact information on the account is current in order to receive a courtesy call.
All unpaid balances for fees, rates, and charges due and payable for water, sewer, and reclaimed water service will become an automatic lien on the property as provided for in the special act that created the Collier County Water-Sewer District.
Question 7: Who do I call if I have a leak?
Collier County Public Utilities is not responsible for leaks that occur on the customer side of the meter or backflow device on private property. If you are unsure about who would be responsible for a leak, or to report a leak outside of your property or inside the meter box, call Utility Billing and Customer Service at (239) 252-2380 and select Option 3.