Payment Options

Press Enter to show all options, press Tab go to next option

 Due to COVD-19 we are temporarily not accepting payments in person at our Golden Gate location

 When visiting our offices we request that you kindly wear a mask  for the safety of our customers and staff.


Tell Us About Your Payment Experience

 Payment Options:

 Quick Pay  Quick Pay is a new payment feature that eliminates registering your account or logging in to make a payment.  Quick Pay also allows you to pay one or multiple accounts at one time.  If the meter has been locked for non-payment and payment is being made after 5 PM,  you will be required to login to your account to process payment and have services restored.  To make a payment via Quick Pay click on the link.
Automatic Bank Payment Download the owner/tenant or property management form, or contact Customer Service
Credit/Debit Card via online account Create an online account access profile. You will then be able to go online each month to make your payment
You can also sign up for eBILL to receive email notification that your bill is available online
 Automatic Credit/Debit Card Payment Go to your online account and set up automatic monthly payments
 Automated Self Service Telephone System Call (239) 252-2380 Option 1
Complete and detach the payment slip from your bill

Mail the payment slip, together with your check, in the envelope provided to P.O. Box 11809, Naples, FL 34101.  NOTE: The customer is responsible for ensuring that checks are mailed in time to avoid late fee penalties or a water service shutoff charge. This also applies when customers arrange online payments from their bank as banks mail checks to the Utility. (Automatic Bank Payments use electronic funds transfer).

Past Due Bills Cost You Money

Past due bills incur a 5% penalty. 

Collier County will lock your meter for past due balances and you will be charged a lock fee.

First offense will cost you  $55.00 fee.

Second offense will cost you $83.00 fee.

Third  and subsequent events will cost you  $110.00.



 Pay in person at one of the three authorized payment offices

Utility Billing and Customer Service
4420 Mercantile Avenue, Naples, FL34104

Utility Billing and Customer Service (Golden Gate)
11985 Collier Blvd.,Suite 7 Naples,Fl 34116

North Collier Government Center
2335 Orange Blossom Drive, Naples, FL 34109

Should you have any questions, please call Customer Service at (239) 252-2380, or email to or fax to (239) 252-6699.

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Download Acrobat Reader Flash Player Download Flash Player Windows Media Player Download Windows Media Player Microsoft Silverlight Download Microsoft Silverlight Word Viewer Download Word Viewer Excel Viewer Download Excel Viewer PowerPoint Viewer Download PowerPoint Viewer