Payment Options

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 Payment Options:

 • Automatic Bank Payment Download the owner/tenant or property management form, or contact Customer Service
 • Credit/Debit Card via online account Create an online account access profile. You will then be able to go online each month to make your payment
You can also sign up for eBILL to receive email notification that your bill is available online
 • Automatic Credit/Debit Card Payment Go to your online account and set up automatic monthly payments
 • Automated Self Service Telephone System Call (239) 252-2380 Option 1
 • Complete and detach the payment slip from your bill

Mail the payment slip, together with your check, in the envelope provided to P.O. Box 11809, Naples, FL 34101.  NOTE: The customer is responsible for ensuring that checks are mailed in time to avoid late fee penalties or a water service shutoff charge. This also applies when customers arrange online payments from their bank as banks mail checks to the Utility. (Automatic Bank Payments use electronic funds transfer).

Past Due Bills Cost You Money

Past due bills incur a 5% penalty. 

Collier County will lock your meter for past due balances and you will be charged a lock fee.

First offense will cost you  $55.00 fee.

Second offense will cost you $83.00 fee.

Third  and subsequent events will cost you  $110.00.


 • Pay in person at one of the two authorized payment offices

Utility Billing and Customer Service
4420 Mercantile Avenue, Naples, FL34104

Utility Billing and Customer Service (Golden Gate)
11985 Collier Blvd.,Suite 7 Naples,Fl 34116

North Collier Government Center
2335 Orange Blossom Drive, Naples, FL 34109

Should you have any questions, please call Customer Service at (239) 252-2380, or email to or fax to (239) 252-6699.

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