Services and Information

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To complete a survey about our bill click on the link below. View Bill Image

What Do You Think About The Bill Format 

Login to your online account 

Register for Online Account Access

Pay your Water/Sewer Bill using your credit card: 

Online through your online account access

Or Using the automated telephone system – (239) 252-2380 Option 1

Other (239) 252-2380 options:
Option 2 – Trash and Recycle services, irrigation, or code enforcement
Option 3 – Water/Sewer billing services
Option 4 – Special Assessments, landfill financial, and Estoppels program
Option 5 – Report a water main break or no water pressure

For sewage backups call 239-252-2600 (24 hrs a day) BEFORE calling a plumber

It is the customer’s responsibility to promptly discover and stop the loss of water on their side of the meter. In addition, the customer is responsible for planning to repair or have repaired the fixture or device causing the water loss. There is no obligation for the CCWSD to adjust accounts when the water has been metered properly, but it is our desire to encourage customers to make prompt and permanent repairs and to show consideration for the unusual circumstance by sharing the cost of the billing charges resulting from stated conditions.

To request an account adjustment due water leak, pool leak or fill and irrigation that have been repaired please complete the Credit Adjustment Request form.  In addition to the form please enclose receipts or other documentation as proof of completed repair.  The required detail in request is date of repair, whom repaired,what was repaired, service address and account number must be received within 30 days of affected bill.  The form and documentation can be emailed to or mailed to address below.

To change your billing address download the Change of Billing Address Request form, complete and sign the form then send it to Customer service via email or mail to address below.

To request a duplicate bill for your tenant, or to add a new tenant, or to remove a tenant please download the Duplicate Bill Request form, complete and sign the form then send it to Customer Service via or mail to address below.

To apply for service, download the Service Application Form complete and sign the form then send it to Customer Service via email or mail to address below.

Services and Information

Contact Customer Service

Call: (239) 252-2380

Email to:
Fax to: (239) 252-6699
Write to: 4420 Mercantile Avenue, Naples, FL 34104 

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