The Wastewater Division is dedicated to providing the highest quality wastewater treatment at the most reasonable cost to its ratepayers. It operates and maintains two regional water reclamation facilities with a total treatment capacity of 40.1 million gallons per day (mgd), two sub-regional wastewater treatment facilities with a total capacity of 2.5 mgd and provides wastewater services to over 65,000 service connections. Additionally, the Division provides reclaimed water service to over 50,000 end users such as golf courses, parks, schools, residential and commercial areas. You may view the IQ Water System Ordinance #2013-48 here.
Current Wastewater/Water Rates - Rates
The North County Water Reclamation Facility (NCWRF) provides wastewater treatment in the North County Service Area (north of Golden Gate Parkway) with a capacity of 24.1 mgd. The primary means of effluent disposal is returning highly treated reclaimed water to the community (golf courses, residential communities, environmental mitigation areas and roadway medians) for beneficial reuse as irrigation water. The plant includes two 1.5 million gallon flow equalization tanks, two pump stations, a blower/electrical building, a diversion structure, and an odor control system to reduce or eliminate objectionable odors emitted during the treatment process. The equalization tank system is designed to optimize treatment plant performance by capturing peak flows during high demand times to prevent over stressing the plant. Once peak demands subside, the captured flow is diverted back into the plant for treatment. The facility operates 24/7/365 and maintains 100% compliance with all local, state and federal rules and regulations.
For more information, please contact Robert VonHolle, Plant Manager at (239) 252-5355.
The South County Water Reclamation Facility (SCWRF) provides wastewater treatment in the South County Service Area (south of Golden Gate Parkway to Auto Ranch Road). The facility is currently rated to treat 16 mgd with five odor control units and other state-of-the-art operational equipment. The primary means of effluent disposal is returning highly treated reclaimed water to the community (golf courses, residential communities, environmental mitigation areas and roadway medians) for beneficial reuse as irrigation water. The facility operates 24/7/365 and maintains 100% compliance with all local, state and federal rules and regulations.
The Northeast Service Area (NESA) is a sub-regional facility that provides wastewater treatment to the Northeast area of Collier County (East of Twin Eagles) with a capacity of 750,000 per day. It is located on Oil Well Road, just east of Immokalee Road. The treated effluent water is disposed of in three percolation ponds on the treatment site. This facility is undergoing an expansion project to meet the steadily growing community needs of its service area.
Golden Gate Wastewater Treatment is a sub-regional facility nestled in the midst of the community, treating wastewater to many within the city of Golden Gate. This facility is permitted to treat 1.5 mgd and disposes effluent through a deep injection well system. The plant was acquired from the Florida Governmental Utility Authority (FGUA) in March of 2018. Since this acquisition, Collier County has made several improvements to increase reliability.
For more information, contact Robert Edge, Plant Manager, on (239) 252-6886.
The Wastewater Environmental Compliance Laboratory and Industrial Pretreatment offices are also located on site at the SCWRF address. Please click here for more information: Environmental Compliance
Toilets are NOT trash cans!
Many people flush trash and other items down the toilet and use it as a quick and convenient disposal method. Those things may disappear from your toilet bowl, but they often accumulate in the sewer pipes under the toilet. This can cause clogs and lead to sewer backups in your home or business, and can cause sewer overflows into the environment. Even many products marketed as “flushable” are not. These products range from kitty litter to baby wipes and toilet brush heads. Sewer backups and overflows can be costly to repair, can damage the environment and can lead to increased sewer rates. Toilets were designed to flush human waste and toilet paper only. Please do not use the toilet as a trash can. Watch this short video to see what really happens to items that are not supposed to be flushed.
To help protect your pipes and sewer lines, please read HOME COOKED DINNERS
For more wastewater and water information, try these sites:
- Water Environment Federation (WEF)
- Department of Environmental Protection (DEP)
- South Florida Water Management District (SFWMD)
- Florida Water & Pollution Control Operators Association (FW&PCOA)
- Florida Water Environment Association (FWEA)
- American Water Works Association (AWWA)
How are we doing? Please take our customer service survey here: Wastewater Customer Service Survey
Wastewater Division Director: Beth Johnssen, (239) 252-4287. Beth.Johnssen@colliercountyfl.gov
Wastewater Division Telephone: (239) 252-6886, (239) 252-4286.
To report a WASTEWATER SERVICE PROBLEM or for EMERGENCY SERVICE, please call (239) 252-2600 before calling a private plumber.
If you have questions regarding your bill, please call Utility Billing and Customer Service at (239) 252-2380.