The Irrigation Quality (IQ)/Reuse Section is responsible for operation and maintenance of the reclaimed water distribution system which delivers reliable, compliant reclaimed water to over 50,000 end users. This section is also responsible for administration, compliance, data acquisition, asset management, documentation, contract administration, new requests for reclaimed water service, contractual and regulatory compliance, master planning, management of ongoing and future capital improvement projects for the reuse program and customer inquiries. Here is a link to the Irrigation Quality (Reuse) Water System Ordinance. Current IQ Water Rates - FY2020 IQ Water Rates
The bulk user rate is $.48 per 1,000 gallons.
What is Reclaimed Water?
How the Reclaimed Water Program Benefits the CCWSD
Eagle Lakes Community Park Pond A
- Water Supply Management - The promotion of reclaimed water use offsets capital and operating investment needed for the development of expensive alternative water supplies, which benefits all water customers. Reduced withdrawal of raw water through use of reclaimed water will extend the sustainable capacity of the Collier County water system.
- Education, Conservation and Legacy -Weather and population are seasonal in Southwest Florida and, during the dry season, demands for water are exceptionally high. Aquifer replenishment is dependent on rain levels during the wet season which can sometimes be below traditional averages. In some states with more arid areas, the need to find alternate means of reducing the demands for all types of water for irrigation purposes should be recognized. Educational programs that encourage general water conservation will raise awareness that water is a limited resource and, by not conserving water, we are in danger of limiting the potable water availability for future generations.
What does the IQ/Reuse Section Do?
The IQ/Reuse Section is responsible for the operation of the reclaimed water distribution system that delivers reliable, compliant reclaimed water to over 50,000 end users, including 21 golf courses, 6 county parks, schools, over 60 miles of roadway medians, residential communities and environmental mitigation areas. It is also responsible for reuse contracts administration, contractual and regulatory compliance, master planning, rate studies and management of ongoing and future capital improvement projects for the reuse program.
The reuse system consists of over 130 miles of distribution piping, 7 storage tanks, 29 storage ponds, over 1,600 meters, 2 wellfields, and 6 large pumping stations located throughout the county. In fiscal year 2017, the reclaimed water program distributed 6.3 billion gallons of reclaimed water, which was 42% of the overall water demand for the CCWSD. Reuse section personnel are responsible for performing maintenance inspections and cross-connection inspections on reclaimed water customers to ensure the compliant use of reclaimed water. These inspections are necessary to maintain compliance with federal, state, and local rules and regulations that govern the use of reclaimed water. If you suspect your home/facility has a cross connection, please contact the reuse section for a cross connection inspection.
The reclaimed water produced at the two water reclamation facilities operated in Collier County is governed by the Florida Department of Environmental Protection and FAC rule 62-610 under "Slow Rate Land Application System with Public Access." This type of system requires, at a minimum, advanced waste treatment and high level disinfection prior to introduction into the reclaimed water distribution network.
What do I need to know if I have reclaimed water?
Florida Administrative Code provides detailed answers to specific questions and may be found by clicking this link: FDEP Rule Chapter: 62-610.
Important things to remember if you have reclaimed water:
All cross connections are prohibited! Do not cross connect your reclaimed water system with your potable water system, even if you have a backflow prevention device. Cross connection can cause serious illness and expensive utility bills.
What is a cross connection?
A cross-connection is any temporary or permanent connection between the public water system or consumer’s potable (i.e., drinking) water system and any source or system containing non-potable water or other substances. An example is piping between a single family home’s potable water system and their reclaimed water irrigation system.
What can happen if I have a cross connection?
If the pressure of the reclaimed water line is greater, the reclaimed water is pushed into the potable water system, which can make the property owner and anyone downstream very sick. If the pressure of the potable line is greater, the potable water is then pushed into the reclaimed water system and used to irrigate the homeowners property and any other properties downstream of the cross connection. The property owner with the cross connection is responsible for payment of a bill resulting from a cross connection as well as any associated costs such as repair and testing. Please report any cross connections by calling (239) 252-6245.
How do I get reclaimed water?
Please contact the IQ/Reuse section at (239) 252-6284.
When conditions permit, new customers will be brought onto the reclaimed water system in a manner consistent with the reclaimed water policy. This policy gives priority to government entities utilizing potable water where that can be replaced by reclaimed water as the cost savings directly benefit everyone within the CCWSD.
Are there irrigation restrictions if I have reclaimed water?
Please click here for current information. Irrigation Restrictions
What do I do if I see a reclaimed waterline break?
Please contact the Wastewater Division 24/7/365 at (239) 252-2600 for reclaimed water or wastewater problems.
Please contact the Water Division 24/7/365 at (239) 252-6245 for potable water problems.
Contact Information: IQ/Reuse Manager (239) 252-6284.
How are we doing? Please take our customer service survey here: Wastewater Division Customer Service Survey