Wastewater Collections and Locates

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                                              Contact and 24-HOUR EMERGENCY NUMBER 239-252-2600

Please call before calling a private plumber

6027 Shirley St. Naples, FL 34109

Collier County's Wastewater Division Collections Section operates and maintains over 800 lift stations and over 1,100 miles of gravity lines and force mains. That is the distance from Naples to Washington, D.C.!

The Division's highly trained technicians serve residents and businesses 24 hours per day, 365 days per year. These technicians obtain training and certifications through the Florida Water & Pollution Control Operators Association (FWPCOA) that take a minimum of four years to attain. The technicians are also continuously trained in the latest safety procedures, follow all OSHA guidelines and attend equipment manufacturer training as required.

Your Collections System 

Wastewater Collections has installed radio telemetry, (Data Flow Systems or DFS), on its lift stations in Collier County. This telemetry system is used to monitor and control pump stations via computer at the Wastewater Collections facility.
The DFS system gives real time pump station status, such as wet well levels, pump performance, electrical power conditions, etc. Access to this information allows technicians to prevent wastewater spills and protect public health.

Pump Shop
Wastewater Collections has an in-house pump rebuilding shop and a preventative pump maintenance crew that perform preventative maintenance on pump stations. The pump shop performs preventative maintenance and/or rebuilding of all submersible pumps in the Wastewater Collections system and for both the North and South Water Reclamation Facilities. The pumps range in horsepower from 2.3 HP up to 100 HP. Field crews pull and inspect the pump station pumps on a scheduled basis and increase motor efficiency and the life span of the pump motors. Should a pump test 'bad,' it is brought back to the shop for repair. The pump shop also makes changes to pumps in the pump stations that are found to be inefficient, by upgrading pump horsepower and/or by changing the pump’s wet-end (impeller and volute).

Lift Station Rehababilitation
Wastewater Collections Rehabilitation crews refurbish deteriorating lift stations, install and or replace force mains and take on larger projects that previously required outside contractors to complete. These technicians are highly trained in the operation of heavy equipment and are also in charge of valve maintenance. Valve maintenance entails operating and maintaining hundreds of isolation valves on the force mains. It is imperative that these valves be in good working condition for several reasons. For example, if a force main breaks and a section of pipe needs to be isolated to make a repair, the isolation valves prevent excessive wastewater spills.

Line Viewing and Cleaning
Wastewater Collections has a camera/vactor crew that utilize specialized trucks to view main gravity lines and service laterals via a TV camera.  Each camera truck is tied into an on-board computer system that captures video and images that can be reproduced on a DVD, VHS or hard copy.  The camera is mounted on tank-like tracks with a 1,000 ft. reel of cable attached to a monitor and VCR. The camera crew checks for numerous internal pipe problems such as cracks and leaks. TV viewing saves time and money by preventing costly excavations to physically inspect lines. Three vactor trucks are utilized to clean gravity lines, service laterals and lift stations for preventative maintenance and/or emergency situations. The vactor truck uses water under high pressure to remove debris and obstructions in a particular application. This truck is also equipped with an 8-inch suction hose vacuum used to remove the dirt and debris washed out by the water.  These trucks pump liquids out of lift stations and transfer them to others usually accomplished when there is a power outage at a lift station to prevent an overflow.

          Viewing Gravity and Lateral Lines                                                                                    Blocked Line

Viewing and Assessing Gravity Lines and Lateral Lines Connections Blockage in Line

Pump/Lift Stations
Wastewater Collections Pump Station crew (field crew) are responsible for the operation and general maintenance of over 800 lift stations in Collier County. The County is divided into North and South sections with nine Technicians in each section. The Technicians make repairs on force mains, gravity lines and service laterals. The field crew spend much of their time performing maintenance in the lift stations to keep them in excellent mechanical working order, thereby preventing any situation which might cause an overflow and ground contamination. All gravity lines in the County flow to a lift station, which, in turn, pumps either to another lift station or to the respective Water Reclamation Facility.

A lift station consists of three main components:

  • A wet well - usually 15+ ft. in depth and 8ft. in diameter - that houses two submersible pumps (there are some stations with up to 5 submersibles) of varying horsepower, discharging piping and floats that operate the pumps and keep a set level in the well.
  • A dry well that houses the piping and valves that prevent back flow in the station, and camlock connection used to bypass the submersibles in an emergency situation.
  • An electrical panel houses the controls for the submersible pumps. It also houses the telemetry used to monitor and control the station remotely.

                           Lift Station                                                                                                    Master Pump Station 302

Lift Station

Master Pump Station 302 







Stakes & Locates
The Stakes & Locates team locates and marks the county's underground water, reclaimed and wastewater utilities to prevent damage by construction on or around the facilities. The crew uses various location detection equipment to mark potable waterlines, reuse lines, sewer lines and power lines. The crew attends all requested meetings with contractors, developers, and other utilities for the completion of locate requests. As of July 1, 2017, there is a new requirement to call 911 when a buried cable line containing hazardous liquid is damaged, even slightly. Please refer to the link below for the most updated information.

811 logo

NOTE: You may also call Sunshine One at 1-800-432-4770 to request a utility locate.

How are we doing? Please take our customer service survey here: Wastewater Division Customer Service Survey